Medical Office/Practice Manager - Concord, NH
Job Category: Healthcare
Business Unit:
Location: Concord NH
Job Type: Regular
Employment Type: Full Time
Wed Nov 05 10:16:36 EST 2008
JOB SUMMARY:
Directly supervises and coordinates activities of Center workers to ensure optimal level of center operations and customer satisfaction.
MAJOR DUTIES AND RESPONSIBILITIES:
Directs and supervises employees engaged in Center operations.
Plans and prepares work schedules and assigns employees to specific duties.
Hires, trains, and evaluates Center operations employees in consultation with Human Resources. Assists Center Medical Director with the hiring, training, disciplining and terminating of back office personnel.
Assists in developing and maintaining new policies, procedures and training programs for the Center.
Prepares and reviews operational reports and schedules to ensure accuracy and efficiency.
Formulates annual budgets and reviews financials with Center Leadership Team monthly.
Recommends cost saving methods to improve efficiency of Center.
Assists sales and marketing efforts by conducting various events such as on-site tours and training Center personnel to present clinic services to clients to ensure achievement or overachievement of established goals.
Provides technical support and/or resources to client and Center personnel as needed (i.e., ADA, DOT regulations)
Manages on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel.
Supports Leadership Team to identify problems with service to clients.
Ensures all certifications are current.
Supervises testing by medical staff to ensure proper performance.
Participates in work of subordinates to facilitate productivity and customer service or overcome difficult aspects of work.
Performs other duties as assigned.
EDUCATION/CREDENTIALS:
Bachelors degree or equivalent in business administration or related field.

JOB-RELATED EXPERIENCE:
2 3 years supervisory experience
JOB-RELATED SKILLS/COMPETENCIES:
Arithmetic knowledge and its application
Knowledge of principles and procedures for personnel recruitment, selection,
training, and personnel information systems.
Monitoring skills to assess performance of self and subordinates and operations
Active listening
Critical thinking
Clear speaking ability
Number facility
Fluency of ideas
Information ordering
Proficient in PC word processing software such as Word and spreadsheet software such as Excel
Ability to interface with people using tact and diplomacy
Ability to maintain confidentiality of information
Excellent written and oral communication skills.
Excellent organization and detail-oriented skills
Excellent problem solving skills
Ability to coordinate and prioritize multiple tasks in a fast-paced environment
Ability to work under pressure
Excellent telephone etiquette
Outstanding professional demeanor

WORKING CONDITIONS/PHYSICAL DEMANDS:
Clinic environment