Customer Service Specialist I, SC1
Requisition ID 41697
Full/Part Time Full Time
Location Columbus, GA
Description About Aflac
Aflac is the leader in voluntary insurance products that pay cash directly to policyholders. One of Americas best-known brands and a Fortune 500 company, Aflac has been recognized by Fortune Magazine as one of the "100 Best Companies to Work for in America" every year since the lists inception, and as one of Americas "Most Admired Companies." And as our business continues to grow, so do the professional opportunities of our employees. At Aflac, youll build a career that is both personally satisfying and professionally rewarding.
Principal Duties & Responsibilities:
. Performs routine duties under general supervision that require some judgment when communicating with customers and company personnel; refers unusual or more complex situations to a more experienced customer service specialist or lead specialist
. Provides thorough and accurate responses to customer requests/inquiries received via Internet, phone, document, etc.; communicates with customers orally; composes and/or generates letters to request information or confirm action taken; communicates customer needs and complaints to management to provide information for improving training and overall service levels; reviews data for accuracy and completeness; enters data while maintaining established service/productivity levels and meeting quality guidelines; communicates accurate information about guidelines and regulations to participants, associates, accounts, and others within worldwide headquarters
. Performs other related duties as required
Education & Experience:
. High school graduate or equivalent and one year of work-related experience or equivalent education and experience
Note: Individuals selected for this position are trained in the customer service specialist I position, specialist 1 band and segment; then promoted, following successful completion of training to the customer service specialist II position, specialist 2 band and segment.
Job Knowledge & Skills:
. Typing Skills: 26 wpm/85% accuracy
. Basic knowledge of Aflacs products/services
. Basic knowledge of Aflacs systems
. Strong telephone, customer service, and grammar skills
. Good math skills
. Strong oral and written communication skills
. Excellent interpersonal skills to effectively interact with internal/external business contacts
Benefits
Aflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we are able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities; opportunities for continued education and professional development; merit increases and performance bonuses; profit-sharing 401(k), pension, and stock purchase plans, and many more.