Department Manager, DPS
OTHER: ? Encourages and provides a strong customer service environment by ensuring every customer is greeted and offered assistance as needed.
? Performs complete management of the DPS Department. This includes sales growth/plan attainment, training and development, cost management, organization.
? Observe, coach and provide feedback to associates on process and policy
? Achieve departmental and store established goals for planned sales and profit.
? Provides input and feedback for the completion of performance appraisals, and assists with the delivery as well as the developmental feedback to the associate.
? Participates in the interviewing and selection process of newly hired associates who will be assigned within the DPS department.
Customer Service Department:
? Manage and direct DPS operations and supervise DPS associates to ensure fast and easy service for our customers.
? Ensure appearance and daily operational standards of the DPS are maintained.
? Trains all DPS associates on register procedures, as well as customer service and product knowledge training designed for the DPS.
? Completes and audits paperwork and quality control of the department.
? Cross-trains associates as determined necessary by the management team.
Sales:
? Ensures merchandise presentation guidelines are met, including marketing for the department.
? Completes all related training for the DPS department, and works towards development of DPS associates to promote within the department.
? Trains all DPS associates, and assists with the cross training of store associates.
? Provides a strong selling culture within the DPS department, ensuring the total solution is offered to all customers.
Store Support:
? Manage the daily DPS checklist receipt process, to include communication of sales goals, and directions of activities daily.
? Implement and maintain counter mats, and marketing initiatives for DPS.
? Process vendor orders, keep DPS supplies on hand, and follow-up on vendor disputes.
? Monitor, update, and change DPS signage as communicated by RM, or Store Portal.
? Complete self-audits as needed to ensure compliance of operational and departmental standards, as outlined in the Loss Prevention and RM audits.
? Responsible for merchandise presentation, to include bag stuffers, offers, and daily Site recovery