Department Manager
OTHER: ? Encourages and provides a strong customer service environment by ensuring every customer is greeted and offered assistance as needed.
? Performs manager-on-duty functions in the absence of an assistant manager or the store manager. This includes carrying keys, and working to enhance customer loyalty by ensuring our customers enjoy a positive shopping experience throughout the store.
? Observe, coach and provide feedback to associates on their use of the 5-Step Selling Process.
? Achieve departmental and store established goals for planned sales and profit.
? Provides input and feedback for the completion of performance appraisals, and assists with the delivery as well as the developmental feedback to the associate.
? Participates in the interviewing and selection process of newly hired associates who will be assigned within the Department Managers area of responsibility.
? Supports all current company programs
Customer Service Department:
? Manage and direct front-end operations and supervise cashier staff, in order to ensure a fast and easy checkout process for our customers.
? Ensure appearance and daily operational standards of the front-end are maintained.
? Trains all front-end associates on register procedures, as well as customer service and product knowledge training designed for the front-end.
? Completes and audits paperwork such as the cashier error log, scanner problem log, register voids, tax exemptions
? Cross-trains associates as determined necessary by the management team.
Sales:
? Ensures merchandise presentation guidelines are met, including the completion of all EBW and POG changes and updates, as well as the daily recovery and upkeep within the department.
? Responsible for setting the weekly ads, including any price changes and signing that are required.
? Completes all related training for the Technology and Furniture departments, and keeps abreast of the most current merchandise in the technology area and furniture assortments.
? Trains all technology associates, and assists with the cross training of these associates to work in other areas, including furniture.
? Provides a strong selling culture within the Technology and Furniture departments, ensuring the total solution is offered to all customers.
Store Support:
? Manage the daily merchandise receipt process, to include receiving freight and processing it to the sales floor.
? Implement and maintain merchandising presentations including Planogram updates and changes, EBW sets and price changes.
? Process daily cash office transactions and reconcile any overages or shortages for the previous day.
? Monitor, update, and change store signing and POP materials.
? Complete self-audits as needed to ensure compliance of operational and departmental standards, as outlined in the Loss Prevention and District Manager audits.
? Responsible for merchandise presentation, to include stocking new products, changing merchandise presentations, completing RTVs (return to vendor) and daily recovery