Retail Service Desk Manager - Highland Village/Grapevine/Irving

Job Code: 15120
Organization: Retail Services
Location: GRAPEVINE, TX US
Travel Involved: Not Specified
Job Type: Fulltime-Regular
Job Level: Senior, 6-10 years of experience
Education: Bachelors Degree or Equivalent
Skills:
Category: Retail
Compensation: Commensurate With Experience
Position Summary:
Are you a natural leader, a problem solver and great with electronics?
Is slow and steady boring? Do you want to work in a fast-paced environment where your great team spirit and incredible customer service skills are on display?
If you bring all of this (and more) to the table, were interested.
Were growing, and growing fast. This means were looking for a Retail Service Desk Manager to be a key leader responsible for our success in the Highland Village, Grapevine and Irving area. The Retail Service Desk is a joint effort with a large computer manufacturer to provide retail sales and technical support for their consumer products. Working together withthe service desk team, the Retail Service Desk Manager will manage the department operations to achieve the sales targets and maintain our legendary level of customer experience. The majority of the service managerstime is spent supervising and directing the service team, ensuring customer satisfaction, product quality, staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing andscheduling), managing the departments financial performance, and ensuring the safety and security within the area.
What we bring to the table:
Incredible opportunity for growth
Competitive wages
Comprehensive benefits
401K
Tuition reimbursement
Great vacation package
What you need to bring:
Amazing customer focus
Great team spirit
Technical aptitude with electronics

Check out the fine print below:
Principal Accountabilities:
Drive superior customer experience and sales.
Ensure adherence of staff members to all policies and procedures.
Create a selling environment focused on customer service, brand awareness, performance objectives and recognition.
Analyze various business reports to understand trends and opportunity.
Develop new strategies to improve current business and implement new business plans and practices.
Provides coaching and direction to the service desk team to take action and to achieve operational goals. Constantly reviews store environment and key. business indicators to identify problems,concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Recruiting, hiring, training, evaluation and counseling of employees to effectively manage employee turnover and retention.
Establish and monitor scheduling, staffing and payroll.
Maintaining store appearance including store opening and closing procedures.
Responsible for management of in-home equipment (vehicles, tools,etc).
Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control.
Proficient in application and use of both Home Theater and PC technology.
Requirements
Bachelors Degree required.
Skills and experiences to oversee the sophisticated operations of multi-unit operations.
2 to 5 years of retail merchandising and operations management experience in a technology store.
Strong drive for results.
Strong interpersonal, organizational, administrative and leadership skills.
Proven conflict management skills.
Strong cognitive skills, including problem analysis, decision-making, financial and quantitative analysis.
Attention to detail and ability to multi-task.
Ability to maintain composure in a fast paced environment.
A+ certification is preferred.
Proficiency in MS Office
Flextronics is an equal opportunity employer